What happens if my parcel is lost or damaged?
The first step is to complete a claim for lost or damaged parcels on the appropriate form which is available from Post Office counters. It must be accompanied by the customer receipt obtained at the time of posting.
Claims in regard of loss or damage parcels should be submitted no earlier than one (1) month and preferably no later than four (4) months from the date of posting.
For more information on lost or damaged parcels, contact Customer Service at firstname.lastname@example.org.