Lost or Damaged EMS Items


How to recover lost Express (EMS) parcels?

Claims in respect of International Standard Service parcels should be made no earlier than one (1) month and preferably no later than four (4) months from the date of posting, using the form available from the Post Office counters and accompanied by the customer receipt obtained at the time of posting.

Any item which is received by the addressee in a damaged condition should be promptly reported by the addressee to the office of delivery, to assist in the settlement of any claim.

The maximum compensation payable for an item lost or damaged during transmission via EMS is $72.36.

The Postmaster General may at his discretion provide limited compensation in respect of delayed or damaged EMS items. Any such payment is made on an exgratia basis and does not imply any admission of liability.

Is the refund for any type of item?

The EMS Service compensation does not cover liability for diamonds and other precious stones, real jewelry (other than imitation) antiques, articles made largely from gold or silver or other precious metals, uncancelled stamps, negotiable documents, coins, bearer bonds. Customers are advised to ensure that private insurance coverage is secured for high valued items.

Therefore these items should not be sent.